Welcome to FCS Shop! We’re stoked you’re here to gear up for your next surf adventure. These Terms and Conditions outline the rules for using our website and purchasing our products. By accessing our site or making a purchase, you agree to these terms.

Our Commitment: At FCS Shop, we’re dedicated to providing quality surf gear with hassle-free service. Whether you’re a grom just starting out or a seasoned shredder, we’ve got your back.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users who are at least 18 years old or accessing with parental supervision. You agree to provide accurate information when creating an account or making purchases.

1.2 Intellectual Property

All content on our site (logos, product designs, text, images) is owned by FCS Shop or our suppliers and protected by copyright laws. You may not reproduce, modify, or distribute any content without our written permission.

2. Products and Services

2.1 Product Descriptions

We strive for accuracy in product descriptions (including Beginner Surfboards, Wetsuits, Fins, and accessories), but colors may vary slightly due to monitor settings. Product availability is subject to change.

2.2 Product Use

Surf equipment can be dangerous if used improperly. By purchasing our products, you acknowledge responsibility for proper use and assume all risks associated with water sports.

3. Orders and Payments

3.1 Order Process

When you place an order, you’re making an offer to purchase which we may accept or decline. We’ll confirm receipt of your order via email.

3.2 Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal. Payment is processed at time of order. You represent that you’re authorized to use your chosen payment method.

3.3 Pricing

All prices are in AUD and include GST where applicable. We reserve the right to adjust prices and correct errors, though we’ll honor the price at time of valid order.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days after payment confirmation (may be longer during peak seasons).

4.2 Shipping Options

  • Standard Shipping (A$12.95): Via DHL/FedEx, delivered in 10-15 business days after dispatch
  • Free Shipping: For orders over A$50 via EMS, delivered in 15-25 business days after dispatch

4.3 Delivery Areas

We ship to most destinations except parts of Asia and remote locations. Contact [email protected] if unsure about your location.

4.4 Delivery Issues

You’re responsible for providing accurate shipping information. If a package is returned due to incorrect address, additional shipping fees may apply.

5. Returns and Refunds

5.1 Returns Policy

We offer a 15-day return window from delivery date. Items must be:

  • In original condition with tags attached
  • Unused and resalable
  • In original packaging (especially fins/accessories)

5.2 Return Process

Contact us within 15 days at [email protected] to initiate returns. Include:

  • Order number
  • Item details
  • Reason for return

5.3 Non-Returnable Items

For hygiene/safety reasons, we can’t accept returns on:

  • Used wetsuits (unless defective)
  • Installed custom fins
  • Opened surf wax/consumables
  • Special order items

5.4 Refunds

Refunds are processed within 3-5 business days after we receive and inspect your return. Original shipping costs are non-refundable unless the item was damaged/incorrect.

6. User Responsibilities

6.1 Account Security

You’re responsible for maintaining account confidentiality and all activities under your account.

6.2 Prohibited Conduct

You agree not to:

  • Use our site for illegal purposes
  • Attempt to gain unauthorized access to our systems
  • Interfere with site functionality
  • Submit false information

7. Liability Limitations

7.1 Product Liability

FCS Shop isn’t liable for:

  • Injuries from product misuse
  • Consequential damages from product use
  • Issues beyond our reasonable control (natural disasters, etc.)

7.2 Website Availability

We strive to keep our site available but aren’t liable for temporary outages or technical issues beyond our control.

8. Privacy

Your privacy matters to us. Our Privacy Policy explains how we collect and use your information.

9. Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance of the new terms.

10. Governing Law

These terms are governed by Australian law. Any disputes will be resolved in NSW courts.

11. Contact Us

Got questions? Our customer crew is always happy to help:

Email: [email protected]
Postal: 57 Butler Crescent, BELLBIRD, AU 2325

Last Updated: [Insert Date]

Now get back to what really matters – catching those perfect waves with gear that works for you!

– The FCS Shop Team