Privacy Policy

Last Updated: [Insert Date]

Welcome to FCS Shop (“we”, “us”, or “our”) at www.surfsupplyhq.com. We’re stoked you’re here to check out our premium surf gear, from performance fins to the comfiest wetsuits. Just like we care about your surfing experience, we’re committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our online store.

1. Information We Collect

When you shop with us or interact with our website, we may collect:

• Personal Details: Name, email address, shipping/billing address, phone number when you make a purchase or create an account.
• Payment Information: Credit card details (processed securely by our payment partners – we never store full card numbers).
• Surfing Preferences: Products you view, purchase history, wish lists to improve your shopping experience.
• Technical Data: IP address, browser type, device information, and how you navigate our site.
• Communications: Emails or messages you send to our customer crew.

2. How We Use Your Information

We use your data to:

• Process orders and get your surf gear to you faster than a morning offshore
• Provide customer support when you need help choosing fins or wetsuits
• Improve our website and product offerings based on what surfers like you need
• Send you relevant offers (only if you opt-in – no spam, promise)
• Prevent fraud and keep our online store secure
• Comply with legal requirements (only when necessary)

3. Data Sharing & Disclosure

We respect your privacy and only share information when essential:

• Payment Processors: To complete transactions (Visa, MasterCard, JCB, PayPal)
• Shipping Partners: To deliver your boards and gear worldwide (except some Asian/remote areas)
• Service Providers: Companies that help us run our business (website hosting, marketing)
• Legal Requirements: If required by law or to protect our rights

We never sell your personal data to third parties.

4. Data Storage & Security

We protect your data like we protect our best surf spots:

• All transactions use 256-bit SSL encryption (bank-level security)
• PCI-DSS compliant payment processing
• 24/7 fraud monitoring systems
• Regular security audits of our systems
• Limited staff access to your information

Data is stored on secure servers, and we only keep it as long as necessary.

5. Your Rights

You have the right to:

• Access, update, or delete your personal information
• Opt-out of marketing communications
• Restrict or object to certain data processing
• Request a copy of your data
• Lodge a complaint with authorities if needed

To exercise these rights, contact us at [email protected].

6. Cookies & Tracking

Like wax on your board, cookies help our site perform better:

• Essential Cookies: Keep your shopping cart intact during checkout
• Performance Cookies: Help us understand how surfers use our site
• Marketing Cookies: Show relevant surf gear ads (if you opt-in)

You can manage cookies in your browser settings, but some features may not work properly without them.

7. International Data Transfers

As we ship globally (except certain areas), your data may be transferred outside your country. We ensure all transfers comply with applicable data protection laws.

8. Children’s Privacy

While we sell grom surf gear, our website isn’t intended for children under 16. We don’t knowingly collect their data without parental consent.

9. Policy Updates

We may update this policy occasionally – we’ll post changes on this page and update the “Last Updated” date.

Now that the formal stuff’s sorted, get back to what matters – choosing your next surf gear from FCS Shop!