At FCS Shop, we’re stoked to get you the perfect surf gear for catching those epic waves. Whether you’re a grom just starting out or a seasoned shredder, we’ve got your back with our hassle-free shipping and returns policy.
Shipping Information
Order Processing
We’ll get your order ready to ship in 1-2 business days after payment confirmation. During peak seasons, processing might take a bit longer, but we’ll keep you updated.
Shipping Options
We offer two shipping methods to get your gear to you:
- Standard Shipping (A$12.95):
- Shipped via DHL or FedEx
- Delivery in 10-15 business days after dispatch
- Tracking included
- Free Shipping (Orders over A$50):
- Shipped via EMS
- Delivery in 15-25 business days after dispatch
- Available for most destinations (some exclusions apply)
Note: We currently don’t ship to some parts of Asia and remote locations. If you’re unsure about delivery to your area, just shoot us an email at [email protected] before ordering.
Our Hassle-Free Returns Policy
We get it – sometimes that wetsuit doesn’t fit quite right or those fins aren’t what you expected for your board. No stress! Our 15-day returns policy has you covered.
Returns Basics
- 15-day window from the date you receive your order
- Items must be in original condition with tags attached
- Must be unused and resalable
- Original packaging required (especially important for fins and accessories)
How to Return an Item
- Contact us within 15 days at [email protected] with your return request (use the template below)
- We’ll email you a Return Authorization Number and instructions
- Pack your item securely in the original packaging
- Include the original invoice and note your Return Authorization Number
- Ship your return to:
FCS Shop Returns
57 Butler Crescent
BELLBIRD, AU 2325
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect. We recommend using a trackable shipping service as we can’t be responsible for lost return packages.
Refund Process
Once we receive and inspect your return:
- Refunds processed within 3-5 business days
- Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping costs are non-refundable (except for damaged/incorrect items)
- Allow 3-10 business days for your bank to process the refund
Exchanges
Need a different size or product? Here’s how exchanges work:
- Follow the return process above
- Include a note specifying what you’d like to exchange it for
- Once we receive your return, we’ll ship your replacement
- You’ll only be charged for any price difference plus new shipping costs
Non-Returnable Items
For safety and hygiene reasons, we can’t accept returns on:
- Used wetsuits (unless defective) – hygiene liner must be intact
- Custom surfboard fins that have been installed
- Opened surf wax or other consumable products
- Special order items made to your specifications
Damaged or Incorrect Items
If your surf gear arrived damaged or incorrect, contact us immediately at [email protected] with photos of the issue. We’ll arrange a free replacement or return at no cost to you.
Return Request Email Template
Subject: Return Request – Order #[Your Order Number]
Dear FCS Shop Team,
I would like to return the following item(s) from my order #[Your Order Number]:
Item Name: [Product Name]
Reason for Return: [Size/Color/Defective/Other]
Please advise next steps for processing this return.
Best regards,
[Your Full Name]
[Your Contact Number]
Got Questions?
Our customer crew is always happy to help – email us at [email protected].
Now get back to what really matters – catching those perfect waves with gear that works for you!
The FCS Shop Team