At FCS Shop, we’re surfers serving surfers. Our team of wave-riders has compiled these answers to help you get your gear faster and with less hassle. If you don’t find what you need here, our surf-savvy customer crew is always ready to help at [email protected].
About Our Products
What types of surf products do you offer?
We specialize in everything a surfer needs from beginner to pro:
- Surfboards (Beginner, Grom, Longboards, Shortboards)
- Wetsuits (Men’s, Women’s, Boys’)
- Fins (FCS 2, Futures, Longboard)
- Surf accessories (leashes, wax, traction pads)
- Surf apparel (tees, sunglasses)
- And all the essential gear for your surf adventures
How do I choose the right surfboard for my skill level?
Our team are all active surfers who can help you pick the perfect board. For beginners, we recommend our soft-top “Beginner Surfboards” or “Grom Surfboards” for young riders. More experienced surfers might prefer our performance “Shortboards” or “Longboards”. Email us at [email protected] with your height, weight, and experience level for personalized recommendations.
What’s the difference between FCS 2 and Futures fins?
Both are high-quality fin systems but with different mounting mechanisms. FCS 2 uses a twin-tab design with a locking mechanism, while Futures fins slide into a single slot. The choice often comes down to personal preference and your board’s fin boxes. Our surf-experienced staff can help you decide – just ask!
Ordering & Payments
What payment methods do you accept?
We accept all major payment options to make checkout smooth:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. Your payment details are processed securely through our certified payment gateway.
Do you offer gift cards or vouchers?
Not currently, but our “Stocking Fillers” section is perfect for surf-inspired gifts! For special occasions, consider one of our surf accessory bundles.
Shipping & Delivery
Where do you ship from?
All orders ship from our surf-tested warehouse at 57 Butler Crescent, Bellbird, Australia (AU 2325). This is where we personally test every product in real surf conditions before shipping.
What are my shipping options?
We offer two delivery options to match your needs:
- Express Delivery (Recommended) – AUD $12.95 flat rate worldwide* via DHL/FedEx (10-15 days after dispatch)
- Free Standard Shipping – Free on orders over AUD $50 via EMS (15-25 days after dispatch)
How long does order processing take?
We’re quick! 90% of orders ship within 24 hours (max 48 hours during peak seasons). You’ll receive tracking info as soon as your gear hits the road.
Do you ship to my country?
We ship globally, though some remote locations in Asia and island nations may have restrictions or additional charges. Contact us at [email protected] for specific rates to your location.
Can I track my order?
Definitely! You’ll receive a detailed tracking link via email the moment your gear is dispatched. This allows you to follow your surf gear’s journey from our warehouse to your local break.
Returns & Exchanges
What’s your return policy?
We get it – surf gear needs to feel right. You have 15 days from delivery to initiate returns (some exceptions apply for hygienic items like wetsuits). Items must be unused and in original packaging.
How do I return an item?
Email our customer crew at [email protected] within 15 days of receiving your order. Include your order number and reason for return, and we’ll guide you through the simple process.
Who pays for return shipping?
For change-of-mind returns, customers are responsible for return shipping costs. For faulty items, we’ll cover the costs – just contact us first.
How long do refunds take?
Once we receive your returned item, please allow 5-7 business days for processing. Refunds will be credited to your original payment method.
Contact & Support
How can I contact customer service?
Our surf-savvy support team is ready to help at [email protected]. We aim to respond within 24 hours (often much faster!).
Do you offer product advice before purchase?
Absolutely! Our customer service team includes experienced surfers who can help you choose the right gear the first time. Contact us before ordering – we love talking surf!
Final Thought: At FCS Shop, we treat every delivery like we’re sending gear to our own surf crew – because in many ways, we are. Now get out there and chase those waves!
Note: Delivery times are estimates and may vary due to customs processing in your country. We recommend ordering well before planned surf trips.